Coaching Terms and Conditions
These Coaching Terms & Conditions apply to coaching services provided by AL SimplyADHD Ltd, trading as SimplyADHD and SimplyWellbeing.
By booking coaching with us, you agree to these Terms & Conditions.
Effective Date: 4 August 2026
Last Updated: 4 August 2026
We provide professional ADHD and wellbeing coaching designed to help individuals develop practical strategies, improve performance and work towards their personal and professional goals.
Coaching is a collaborative process. While we aim to provide the highest standard of support, coaching outcomes vary between individuals and cannot be guaranteed.
Our coaching services are intended to support personal and professional development. They are not a substitute for medical treatment, psychological therapy, counselling or psychiatric care.
Before coaching begins, new clients are invited to book a free 30-minute Discovery Call.
This call provides an opportunity to:
There is no obligation to proceed following the Strategy Call.
Coaching is normally arranged on a monthly basis.
Sessions are usually held on the same day and at the same time each week during the first three full weeks of each month.
Depending on your coaching package, you may receive:
Each coaching session lasts approximately 50 minutes.
Coaching is delivered remotely using:
We work with clients throughout the UK and internationally, provided suitable appointment times are available.
Calendar invitations for the following month are normally issued at the beginning of the previous month (for example, September appointments are usually sent during the first few days of August).
Coaching fees are discussed during the Strategy Call and further information is available on our websites.
Payment must be received before coaching takes place.
Payments can be made by:
Where coaching is funded by an employer or the Access to Work scheme, we may request additional employer or funding information to enable us to issue invoices correctly.
Clients funded through the Access to Work scheme should first arrange a free Strategy Call.
Following the call we will provide a quotation that can be submitted as part of an Access to Work application or claim.
In most cases:
In some circumstances, we may agree to invoice Access to Work directly. Clients should be aware that this may result in significantly longer payment times.
When your monthly coaching dates are issued, you should check them carefully.
If you need to rearrange a session, please let us know as soon as possible.
Where possible, changes should be requested when the monthly calendar invitations are first received, before appointment times are committed.
We operate a use it or lose it approach to coaching sessions.
We will always try to accommodate reasonable requests to rearrange sessions where availability allows. This may be within the same week or elsewhere within the same month.
However, rearranged appointments cannot be guaranteed.
Sessions cancelled with less than 48 hours' notice are normally considered to have been used and are not eligible for rearrangement or refund.
Confidentiality is a fundamental principle of our coaching practice and forms part of our commitment to recognised professional coaching standards.
Everything discussed during coaching sessions will be treated as confidential.
We will not share your personal information or coaching discussions with anyone else without your knowledge and agreement unless we are legally required to do so or believe there is an immediate and serious risk of harm to you or another person.
In exceptional circumstances, where we believe there is an immediate risk to life or safety, we may contact the appropriate emergency services or relevant authorities without your consent if we believe this is necessary to protect you or someone else.
To help us deliver a consistent coaching service, we maintain confidential coaching records.
These may include:
These records are stored securely and are only accessible to authorised individuals.
Coaching sessions are not routinely recorded.
Where transcription technology is used to assist with note taking, clients will be informed beforehand.
Any transcripts or AI-generated summaries will be treated as confidential coaching records and managed in accordance with our Privacy Policy.
Coaching sessions are delivered by:
General communication outside coaching sessions is by email only.
To help achieve the best possible outcomes, clients agree to:
We will:
All coaching materials, guides, worksheets, resources and website content remain the intellectual property of AL SimplyADHD Ltd unless otherwise stated.
These materials are provided for your personal use only and may not be copied, reproduced, shared or distributed without our prior written permission.
Our coaching services are intended to support personal and professional development.
We do not provide:
If we believe coaching is no longer the most appropriate form of support, we may recommend that you seek assistance from another suitably qualified professional.
While we are committed to providing a professional coaching service, we cannot guarantee specific outcomes.
Clients remain responsible for their own decisions, actions and implementation of any strategies discussed during coaching.
Nothing within these Terms excludes liability where it cannot legally be excluded under the laws of England and Wales.
Either party may end the coaching relationship at any time by providing written notice by email.
Coaching will continue until the end of the current paid coaching period.
No further payments will be taken after coaching ends, and any future coaching appointments will be cancelled.
If you are dissatisfied with any aspect of our coaching service, please contact us by email in the first instance.
Email: enquiries@simplywellbeing.com
We will acknowledge your complaint promptly and aim to resolve it fairly and professionally.
Our collection and use of personal information is explained in our Privacy Policy.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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