SimplyWellbeing services – sensible admin stuff
Services provided include this website, an occasional newsletter, workshops and adult ADHD Coaching. Coaching is provided on a monthly basis and is by telephone. SimplyWellbeing/Andrew Lewis operates as a Sole Trader.
Monthly Coaching Pricing
Coaching is paid for on a monthly basis. Monthly coaching usually includes three fifty-minute sessions, with adhoc phone and email support. Monthly coaching costs are typically in the range from £150-£360, based on duration and number of phone sessions. On occasion pricing may reflect the client’s financial circumstances.
Refund / Cancellation policy
Coaching services are paid for in advance by credit or debit card. If you are unable to attend a specific coaching session at the agreed time and date, providing you give a full days notice, we will make every endeavour to re-arrange and find a mutually agreeable new appointment within the month. Monthly Coaching Payments may be cancelled and refunded providing notice is given more than one week in advance of the first coaching appointment in the month. Cancellations are not accepted once this date has passed or after the first coaching session in the month has been taken. Please contact us by email if you have any questions regarding this or any other policy.
SimplyWellbeing provides online education and coaching services. These services are paid for in advance and delivered by web or phone at the agreed date, time and location.
Notification of Changes
Some pages on the SimplyWellbeing website include links to third party websites. These sites are governed by their own privacy statements, and SimplyWellbeing is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party websites should review the privacy statement of these sites before providing them with personally identifiable information.
We will usually request contact information, email address and phone number if you are interested in receiving further information on workshops, newsletters or coaching services.
Payment is set up by a recurring payment credit or debit card with PayPal, a highly secure payment system, please check their site for details.
If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from SimplyWellbeing to you. We retain these records in order to keep records of our relationship, to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users; interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
Our Use and Disclosure of Information
We collect, store and process your personal information on servers located in the UK. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience.
Coaching clients are asked for fill out a Client Profile form which requests full contact details, brief work and medical information. This data is to ensure we can contact you and for guidance for the coach, it will NOT be shared with any other organisations and is confidential between the client and SimplyWellbeing. Is is sent over a secure HTTP/SSL link. If you are not comfortable providing this information then you need not provide it. You agree that we may use your personal information to:
- provide the services and customer support you request
- resolve disputes, collect fees, and troubleshoot problems
- customise, measure, and improve our services
- tell you about special events and offers based on your preferences
We will add you to the Newsletter distribution list if you provide your email address. You can UNSUBSCRIBE from this newsletter at any time either on this website or by clicking on the links given in the Newsletter email. If you have attended or expressed an interest in the support group or workshops we may mail you with information of forthcoming events. If you do not wish to receive this information, simply reply to the email with UNSUBSCRIBE in the subject line.
Your confidential information is secured and encrypted, protected by firewall, antivirus and anti-malware software. You may ask to see the data we hold on you at any time and we are always happy to correct any inaccuracies in the information held. We do not store any of your financial details.
Accessing and Changing Your Information
You can review the personal information you provided us and make any desired changes to such information, or to the settings for your SimplyWellbeing account, at any time by requesting it via email from the SimplyWellbeing website and then requesting any changes by reply. You can also close your account by emailing us. If you close your SimplyWellbeing account, we will mark your account in our database as “Closed,” we will keep your account information in our database. but your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.